We value every one of our customers and always want them to enjoy their shopping experience with Freshwickvape.com. We handle returns and exchanges on a case-by-case basis with the objective of having satisfied customers.
Special orders and custom orders are not eligible for return.
Products not eligible for return include: Drip-tips, batteries, wick and wire, unless the product is DOA (dead on arrival)
Please Note: Product(s) damaged by miss-use or improper care, are not covered by our return policy.
If a non-defective product(s) is opened and/or used, we will not accept it back under any circumstances and it is not subject to a refund. If you need to return any item back to our store, you must contact us within 10 days of receiving your product(s). Any product(s) returned to us, that does not conform to our Return policy will not be accepted as a return and not refunded.
We accept returns for exchange up to 10 calendar days after delivery of the product. Please note that we will only accept returns on products that are still in the original packaging and factory sealed. All returns require a Return Merchandise Authorization Number (RMA#). No returns will be issued without a RMA#.
Customers are responsible for return shipment charges unless otherwise stated when the RMA is issued. Please ship any returns with a tracking number, as we are not responsible for returned items that become lost or damaged in transit to us.
A copy of the original sales receipt must accompany any returns. When packaging your product(s) for return, please include a copy of the original receipt with the product, packed in a secured shipping package.
-For hygienic reasons, we do not accept any returns or give refunds for atomizers/coils or tank/clearomizers, cartomizers, open cartridges, replacement glass.
-If you have placed liquid in your device we will not accept the return under any circumstances.
-A 15% restocking fee from your refund will be charged for returned products(s) that are not being
exchanged. There will be no re-stocking fee if we mistakenly shipped you the wrong product(s) and returned back to us.
All sales of e-liquids are FINAL without exception. Because e-liquids are consumable, there is an inherent risk in accepting returns or exchanges because of possible tampering, despite “tamper evident” capping, The possibility exists that e-liquid packaging and containers may be tampered with and then resealed to appear as if it had not been tampered with. The mere fact that this possibility exists and may cause a public health risk is why we make e-liquid sales final and non-returnable.
Atomizers such as tanks, RDAs, RTAs, and RDTAs purchased on our website are intended only for use with e-liquids. Any use of cannabis oil, cannabis-based substances, CBD oil, or similar liquids will void any warranty on our products and we will not accept it for a return.
If an item is received damaged or is incorrectly shipped by us, please immediately contact our Customer Support at 508-857-0025.
DOA cases – Dead On Arrival:
If the product you received was defective from the start and did not work whatsoever, that means there is a possibility of manufacturers defect. In cases like this, we will replace your product with a new one. To qualify for a new item, the broken piece must be in brand new condition. Under no circumstances we will refund, exchange or issue store credit when DOA (dead on arrival) items sent back have already been used. It is your obligation, within 48 hours, to let us know you received a defective device and ship it back to us. In such a case, we will credit you the shipping charges.
Do not send your purchase back to the manufacturer, except only when instructed by us to do so.
When contacting customer service, please provide us with your order number, full name, address, phone number, best contact information and a detailed reason for needing to return the product(s). Please be aware that we may request additional information via email, regarding your return.
FreshWick Vape, Inc.
Freshwick Vape retail store is located in Brockton, Massachusetts - We look forward to your visit online and in-store too!